To report child endangerment on Google products:

Note: you will need to be logged into Google in order to complete this report form.

• Access https://support.google.com/families/contact/report_child_grooming.
• Complete the report form and provide as much detail as possible.
  • Select “Yes” or “No” if the situation was reported to police.
  • If you selected “No”, a dropdown menu will appear. From the dropdown menu under “Your relationship to user experiencing this behavior:” click “I am the user (this is happening to me)”.
  • Next provide your name, email address, and the country you reside in, in the designated text boxes/dropdown menus.
  • Select which Google product the incident occurred on (i.e Google Hangouts, Gmail) and when the communications began and ended.
  • In the text box for “Please explain the behavior that’s concerning you” provide a detailed description of what occurred.
  • Attach any screen captures you may have of the communications.
  • Read and check the boxes.
• Click “Submit”.

Pictures that appear on Google image results are actually hosted by a different service (i.e. not Google). In order to remove pictures that appear in Google image results:

1. Submit a report to the website where the picture is being displayed: To determine where the picture is displayed, access the picture in the Google search results and view the full image. This will provide the website address for the picture. For example, if the website address for the picture is http://www.websitedomain.ca/imageinformation.jpeg, the site where the picture is displayed would be http://www.websitedomain.ca. Access this website and look for information about how to contact the provider to request the removal of your picture/video. When contacting the provider:
   1. Include your age: It is important to tell them if you are a child/youth. Include your age at the time the picture/video was taken as well as your current age.
   2. Say that you are the person in the picture/video: If you are recognizable in the picture/video, include this as well – this may give your report a higher priority.
   3. Say that you did not post the picture/video, did not agree to it being posted and want it removed: They need to know that you object to the continued posting of the picture/video.
   4. Let them know if you sent the picture/video to someone else: Include those names as most providers set out rules for the type of content that can be posted and those who break the rules may be prevented from posting content in the future.
2. Dealing with cached website content: Once a picture/video has been removed from a website, the content may continue to appear in Google search results. This happens because Google takes a snapshot of each page and caches (stores) that version. It may take some time for Google to revisit the webpage to update its cache which is why your picture or a still frame of your video may continue to show up in Google results even though it’s been removed from the website. To have the cached page removed, you can click on this link and login to Google to make a request for removal on outdated content: https://search.google.com/search-console/remove-outdated-content
3. Submit a request to Google to remove the content: If a sexual image or video has been shared without your consent and is appearing in Google search results, submit a report directly to Google.

To make a complaint about a Gmail user who may have violated the Gmail Program Policies and/or Terms of Use:

• Access https://support.google.com/mail/contact/abuse.
• Complete the report form and provide as much detail as possible.
• Click “Submit”.