App
To make a complaint about a sexual picture/video shared in a snap, or a story on Snapchat:
- Press ••• in the top right corner of the Snap or Story.
- Tap “Report Snap”.
-
Select “Nudity or sexual content” followed by “It’s an inappropriate Snap of me” or “It asks for or threatens to
post inappropriate Snaps”.
- If you click on “It asks for or threatens to post inappropriate snaps” it will bring you to a text box. Please provide as much detail as possible about the incident, including the information outlined in the four steps above.
- Tap “Submit”.
To make a complaint regarding a Snapchat user threatening to post sexual pictures or videos:
- Press and hold on the Snapchatter’s name and tap “More”.
- Tap “Report”.
- Select “Mean or inappropriate Snaps”.
- Tap “Submit”.
We update the content on this page quarterly but because online services may change their reporting processes, you may find the instructions above do not work. If that occurs, do your best to adjust the process to match what you are seeing onscreen – it may be that a simple adjustment is all that is required (e.g. if the precise drop down option listed above does not appear, try choosing the option that is closest to what is suggested above). If all else fails, you can also contact us and we can try to assist you with the process.
Desktop
To make a complaint about a user on Snapchat if you do not have a Snapchat account or are unable to report through the app:
- Access the Snapchat Support page https://support.snapchat.com/en-US/i-need-help.
- Select “Report a safety concern”.
- Select the most appropriate option for what you are concerned about and follow the instructions for reporting the specific concern within the form.
We update the content on this page quarterly but because online services may change their reporting processes, you may find the instructions above do not work. If that occurs, do your best to adjust the process to match what you are seeing onscreen – it may be that a simple adjustment is all that is required (e.g. if the precise drop down option listed above does not appear, try choosing the option that is closest to what is suggested above). If all else fails, you can also contact us and we can try to assist you with the process.