App
To make a complaint about a sexual picture or video shared in a snap, or a story on Snapchat:
- Log in to Snapchat.
- Tap on the Snap or Story you would like to report.
- Press ••• in the top right corner.
- Tap “Report Snap”.
- Under “Nudity or sexual content” select “It’s an inappropriate Snap of me” or “It asks for or threatens to post inappropriate Snaps”.
- Fill out the text box by providing as much detail as possible about the incident, including the information outlined in the four steps above.
- Tap "Submit" to send your report.
To make a complaint regarding a Snapchat user threatening to post sexual pictures or videos:
- Press and hold on the Snapchatter’s name and tap “Manage Friendship”.
- Tap ‘Report’.
- Select “They’re Posting Inappropriate Things”.
- Under "Nudity & sexual content" select "It's an inappropriate Snap of me" or "It asks for or threatens to post inappropriate Snaps".
- Fill out the text box by providing as much detail as possible about the incident, including information outlined in the four steps above.
- Tap “Submit” to send your report.
We update the content on this page quarterly but because online services may change their reporting processes, you may find the instructions above do not work. If that occurs, do your best to adjust the process to match what you are seeing onscreen - it may be that a simple adjustment is all that is required (e.g. if the precise drop down option listed above does not appear, try choosing the option that is closest to what is suggested above). If all else fails, you can also contact us and we can try to assist you with the process.
Desktop
To make a complaint about a user on Snapchat if you do not have a Snapchat account or are unable to report through the app:
- Access the Snapchat Support page “https://support.snapchat.com/en-US/i-need-help”.
- Select “Report a safety concern”.
- Select the most appropriate option for what you are concerned about and fill out the applicable fields within the form.
- Click “SEND” to send your report.
We update the content on this page quarterly but because online services may change their reporting processes, you may find the instructions above do not work. If that occurs, do your best to adjust the process to match what you are seeing onscreen - it may be that a simple adjustment is all that is required (e.g. if the precise drop down option listed above does not appear, try choosing the option that is closest to what is suggested above). If all else fails, you can also contact us and we can try to assist you with the process.